 | | Truck stop hell!!
| Posted by Alucard on Wednesday, May 15 @ 09:03:12 EDT (112 reads)
Anonymous writes "I worked in a well known corporate owned large truck stop retail chain and it sucked so bad, I can remember the frustration that I would feel towards people...examples..
1. We have like 20 something odd pumps in the front lot, we are usually really busy and if you dont look at your pump number, prepay for gas, someone can just pump your gas cuz you were too damn lazy. One night there is a guy and unfortunately the glass window is beind us pointing towards the pumps, he was like "I want 5$ on...um...that white car out there" "Sir, I need a pump number there are like 3 white cars out there" "Uh...um...that white one...um pump 6." "sir, are you sure? You wouldnt want to set it for the wrong pump and someone else pump your gas" "yea im sure, give me my gas" I set it up and we get busy and it is only 2 people checking out like 20 customers. Usually I can catch the stupid customers misteaks but not in this particular instance. He comes storming in and says that he did not get his gas, the pump is not working and it is not my fault. I ask "which pump is it?" "Six, I am on six." I look at my POS and there is nothing on pump six anymore. "Sir, It says that the gas was already pumped." "Nah man I aint pump no gas, im on pump six" I hold my breath and look out the window....squint through the glare of the lights on the window from within the store and to my horror, he is not on pump six, I turn to look at him and in front of the entire store let loose my anger "YOU MEAN PUMP 5!! YOU ARE ON PUMP 5, I TOLD YOU THAT THIS COULD HAPPEN IF YOU DID NOT TAKE A MINUTE TO LOOK AT THE CORRECT PUMP AND YOU GAVE ME A GUESS!!!" He looks at me at a loss of word or what to do because he knows he was wrong and lazy, the manager is the only other person working the registers and she has even stopped to look at me, at a loss for what to say...All I could do was say "go...go pump your dam gas and my fucking register will be short 5$ I guess Ill just get in trouble because you didnt want to step outside and check your pump...whatever, just go!"
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On the Grind -- A Service Industry Comic Strip
| Posted by Alucard on Tuesday, April 30 @ 14:55:19 EDT (177 reads)
geogant writes "It's not really a single story, but I've worked in the service industry for over ten years, mostly in coffee shops. I've dealt with crazy customers, crazy co-workers and management, BS schedules, 4:45am openings, and well, everything. My experiences led me to create a comic strip a few years ago about the service industry. It's called On the Grind, and I wanted to share it with you today. It's comedic, and a lot of it is based on true stories.
I also have a book based on the comic, called The Worst Day Ever:
Anyways, I hope you check out the comic, and read my stories about the craziness that happens behind the counters of your favorite coffee shop.
Geo "
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Parents are more destructive than kids
| Posted by Alucard on Wednesday, April 17 @ 15:20:37 EDT (660 reads)
Anonymous writes "I work at a children's clothing store. You'd think that the kids would be the most destructive, running around flipping clothes here and there, but no. It's the parents. I actually have two stories. One day the store was completely full, and I was the ONLY employee working the floor. I had about five customers at a time asking for help, and one woman in particular couldn't find the clothes in the size she wanted for her daughter, so she asked me to take the clothes off the mannequin to see if they were the right size. The problem? The mannequin was attached by bungee cables to the ceiling. I had to drag out a 10 ft. ladder, un-hook and undress the mannequin, while answering questions from the five OTHER customers who came up to my ladder to ask. She made me undress three mannequins that day and walked out without buying anything. The other story actually happened yesterday. We had a table with over 300-400 shirts that are supposed to be folded in nice stacks. After a day of shopping, the table was a huge mess of unfolded shirts, so I had to 'recover' and fold each and every shirt into a stack. Four hours later, I'm ALMOST FINALLY done, when a woman sees me standing there folding, and begins destroying the stacks I had JUST folded to look for a few shirts. Parents, you SUCK.
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Angry phone customer
| Posted by Alucard on Tuesday, March 26 @ 16:33:43 EDT (437 reads)
Anonymous writes "A customer had just placed an order online for a 14oz can of lubricant that was listed for a dollar on the website. After searching the store for about 30 minutes and not finding it, I check the computer and find that we were supposed to have two cans left in stock, but seeing that it was on sale in store for half price, I figured we mus be out and the count was wrong. So I called the customer to let him know that I couldn't find the item and that I could cancel his order and give him a full refund or keep the order and call him when we received more. He began getting extremely furious and said "Are you trying to steal my money?!? You've already charged my card and now you're telling me you don't have it? Why does your website say its in stock if you don't have it?" So calmly, I replied, "I understand and I apologize, but I can't find any on our shelves. I'm not trying to take your money so if you'd like I'll give you a full refund or I can even discount it to half price for you and I'll give you a call back when we have more." In response to my offer, he says, "NO!! YOU'RE TRYING TO STEAL MY MONEY!! JUST F*** OFF!!" and then hung up. I guess that's what I get for trying to be nice. "
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A meeting with Old Father Time
| Posted by Alucard on Wednesday, February 13 @ 07:51:11 EST (1001 reads)
Clerks2013 writes "I am working the afternoon shift at my corporate retail store. A dazed old man enters and begins shopping. I dont think much of it at first. After a while he comes up to my register ( i am the only one with an open register at the time). Slowly, methodically, he places his purchases on the counter. I can ring much faster than he moves so the whole thing becomes a kind of odd waiting game. A few quick ring ups, then wait. Ring, then wait. Its a game I dont really want to play. Finally everything is rung and totaled. I announce the total, and, with the same slow, painstaking care the man produces his wallet. He flips through the wallet...and flips...and flips some more. At last the proper bank card is found! He swipes it through the card reader. It doesnt work (and that happens sometimes). "Could you swipe your card again?" I ask politely. "WHAT??" the man says in a loud voice. Obviously he is hard of hearing in addition to being old as shit. "Could you swipe your card again, sir?" I say again, just as politely but louder this time. He gazes at me as though i have just spoken to him in ancient Tagalog. I repeat the question yet again, even louder and not nearly as politely. "WHY??" he bellows. Well, i guess the bastard heard me that time.
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Not all hippies are peaceful
| Posted by Alucard on Tuesday, November 27 @ 18:20:01 EST (3286 reads)
Anonymous writes "Since I needed some extra cash when my financial aid turned out to be less than expected I got a job at a well-known chain of pharmacies close to my college. The store and my coworkers are great but the customers...well they can be trying. For probably the first year you work there, you're usually put on first register which means you have to check out all the customers who come through the store. It was a Saturday when this occurred. Saturday's tend to be busy at this place as there's usually a farmer's market a couple blocks away and the whole area is a hippie/organic/vegan/vegetarian enclave so it tends to be extremely popular. So I get these two girls in my line who both buy Verizon phone cards. The first transaction goes by pleasantly and then there's the second girl. She was early twenties, had barely any clothes on, dreads down to her waist and stunk to high heaven. She hands me the phone card telling me to put $50 on it before resuming chatting to her friend. I scan the card and as I set it down on the counter I hear her mention that she had had one of these cards not work before and how she had spent $50 the last time. She pays with cash and as I'm waiting for the computer to process and the drawer to open I see her already entering the card into her phone before it had been processed! I had a sinking feeling that this wasn't the last I'd be seeing her.
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So long, and thanks for the shit
| Posted by Alucard on Thursday, October 25 @ 16:01:35 EDT (1496 reads)
Anonymous writes "I'll keep this one short and sweet.
Customer decided to shit himself at the checkout counter. Not an old guy that I would feel bad talking about, but a regular guy. Maybe mid-30's with no obvious signs of mental illness. He may have been unaware of the stream of shit flowing out of his pant leg, because he proceeded to walk all around the store, leaving shit-prints wherever he stepped. We didn't notice it until a few minutes after he left, so we didn't even get to thank him for the gift.
Customer, I don't know if you read this website. But if you do, I just want to express my gratitude for your making me mop up thirty feet of your Oregon Trail."
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Bad cashiers, from the perspective of a courtesy clerk
| Posted by Alucard on Tuesday, September 04 @ 15:12:04 EDT (2448 reads)
gedet writes "I have worked as a courtesy clerk in the most successful grocery store in New England for about two months now. At first, I hated the job, I dreaded going in to the workplace, blah blah blah. It progressively got less worse, until 2 days ago. I worked with possibly the worst cashier on the history of the planet. I don't know how it is at other grocery stores, but here at mine, the cashier puts things in areas on the belt, delicate items on one side cleaning products, bread, eggs, they all have their own piece of the loading dock to go inside of a bag. Also cashiers are required to put stickers on over sized items as a proof of purchase, these items do not go in bags. Now imagine a cashier who doesn't do any of these required things."
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