 | | I Understand
| Posted by Ramokk on Tuesday, June 30 @ 22:19:00 EDT (126 reads)
Anonymous writes "So I spent a minute on what subject this should be and still I'm not sure. Why is the customer always right I ask you? I work clothing retail and I have the customers who come in and sew vendor tags into their garments. The ones who switch tags. The ones who just steal. The nasty ones who want a return from a year ago. So what are you supposed to do I ask you? Maybe I am not cut out for this business I guess. The customer is most often the cause for my bad day. How do you motivate your employees when you yourself are hating their very existence? The saddest thing is though that I have the most functional, and motivated staff in my district. Blind leading the blind I guess.
My company in these trying times have contracted outside companies and have come up with these insane measures of morale boosters. I sometimes wonder how long it has been since the CO has actually been at a store level. Be knowledgeable of which you speak is all I have to say.
"
| | (Read More... | 1 comment | Score: 0) |
|
Revenge!
| Posted by Ramokk on Monday, June 29 @ 06:23:43 EDT (135 reads)
emilyyy writes "In the kids clothing section at my store, there are six tables that give everyone massive amounts of grief: the Okie Dokie tables. For those not familiar, Okie Dokie is a cheap line of infant and toddler-sized clothing that is meant to be neatly folded on these shelved tables.
No customer is capable of refolding the clothing or even putting it near the correct spot, so, without fail, every day is spent folding and refolding Okie Dokie. Since most of it is on clearance now, customers find it necessary to throw it on the floor, unfold four of the exact same thing, and shove balls of shirts onto the table.
Yesterday, I had just gotten done with ALL the Okie Dokie tables. They looked awesome, and I hoped nobody would mess with them too severely until we closed. Less than thirty seconds later, some hippo of a woman comes through and starts messing up the piles. I silently cursed her.
About a half hour later, I see the aforementioned hippo leaving into the mall with a group of people. Right after her, I see two of our undercover LP people running out after them. The hippo is apprehended, and for the next few minutes, a parade of mall cops and LP staff is seen following this woman back to the office of the store. Apparently she had been stealing kids' clothes.
Revenge feels so, so good. "
| | (Read More... | 1 comment | Score: 0) |
|
How to handle a "regular"?
| Posted by Ramokk on Saturday, June 27 @ 00:37:56 EDT (274 reads)
Anonymous writes "At our women's apparel store, we now have a regularly-returning mentally ill customer.
After wandering through the store, and closely examining everything for HOURS, she buys a few things and pays with cash. Then she comes back and returns all of it, obviously unworn, unused, and in the original gift boxes which she always insists upon. She has huge wads of receipts held together with wooden clothespins, which take her FOREVER to shuffle through. After her next purchase has been rung up and packaged, she always asks for EXTRA bags, EXTRA tissue paper, and EXTRA catalogs. Then, she doesn't actually leave the store, seemingly fascinated all over again, and she may very well come back to the counter with another purchase and/or another return, which she just bought.
Help! Any ideas on how we should manage her? She has become a "regular" .. a DREADED regular."
| | (Read More... | 2 comments | Score: 0) |
|
Immature Customers
| Posted by Ramokk on Monday, June 22 @ 20:23:54 EDT (254 reads)
Anonymous writes "First customer of the day at the bookstore was a fun one. She puts her books on the counter & wants to know how our exchange program works (we're a new/used bookstore). I explain it to her as I do many times a day. She looks at me like a deer in headlights, shakes her head & walks away to look for books. She comes back to the front desk with a few books & informs me she had called to have books set aside a few days ago (I remember this call & thought she was a butthead even on the phone). I check out what she wants to purchase & inform her none of it can be used with the exchange program. She picked out new books & we pay for those ourselves, giving a discount can't occur, it only can occur with used books. I explain this 3-4 times & she says "fine I'll take this one then & give me my bag of books back." I handed her the bag back & rang up her purchase. The fact that she had 6 books on the counter to purchase & decided to get only one, I accidentally rang up the wrong book & noticed it after I ran her credit card through. I apologized & told her I'd give her the difference in cash. Her reply "that's not the point." and throws the pen in her hand across the counter. After giving her the $3.00 in cash I calmly tell her to have a good day she grabs her bags & storms out mumbling that she'll never come back to this store again. I turn to the next customer in line who saw all this happen & she says "I hope she doesn't." I don't need immature customers like that as repeat customers. Luckily the rest of my customers were really great people & I never let my first customer ruin my attitude with my other customers who I enjoyed taking care of the rest of the day."
| | (Read More... | 2 comments | Score: 4) |
|
Customers treat cashiers like the garbage
| Posted by Ramokk on Friday, June 19 @ 00:31:47 EDT (200 reads)
Anonymous writes "I work in the grocery store. Here are some things that seriously bother me.
1.The customers ask me to put the case of water (28 to 32 bottles) into their cart. Well, I'm about 100 pounds and 5' 2" girl. I won't risk my health because you're too lazy to ask somebody bigger than me to do that! I would do that if I would be stronger. It's soooo mean, I did it once and never again! My back hurted. I need my back healthy, is it too hard to understand? That fricking water weighs more than a half of my weight, idiots. Are you that stupid? I'm not on diet I was always skinny and short.
2. Yes, I speak English. Every time somebody asks where are peanuts company X 8oz or something else and I will answer that I don't know they tell:Do you speak English? Just because my face looks so typically, no I won't write where do I come from. And they always say it with an ironic smile. Bitches, bitches, bitches! I wouldn't work in this place if I wouldn't speak English! It's not the Arabic, Polish or Mexican store where most of employees speak only their own language. And I'm not a stock boy, I don't know where are your fricking peanuts and how much are they!
3. Do you have to always buy fruits for $8.45 and give me $53.45? I hope you will end up in a hell. You always give me 50$ then 45 cents, and then 3$ when I'm ready with a change from 50 dollars. And you scream that I don't know how to count. I don't have time. I bag everything and have a lot of other costumers waiting in the line. Why don't you go to bank and ask for fives and tens there? No, you stupid ******* complain if they don't have 100 and 50 dollars bills. Then you go to us and buy something for $ 3.99 to change 100 dollars with stupid question: can I get ten dollars bills? And it's easy to say it to me. But if I tell you I don't have them (true BTW) and you can go to my manager for change you are so shy. I saw many times that those people almost run away outside with short: never mind! What's wrong with 20 dollars bills? Why do you love 5 and 10 dollars bills that much?
There is no reason. You don't need them to survive. I HATE those who need fives to church. Brand new, of course. Yeeaah, a priest surely cares if they're old or not. There are other ways to get them that I don't have to give singles for $17 change.
Are you the most innocent person at work? I don't believe. Then stop bothering."
| | (comments? | Score: 0) |
|
Future Shop - Coworker/Manager Idiocy
| Posted by Ramokk on Monday, June 15 @ 06:41:41 EDT (751 reads)
DPX writes "I briefly worked for Future Shop (a large electronics store in Canada
which is now owned by Best Buy) during the holiday season. I figured I
could earn a little extra cash and I enjoy dealing with computers,
cameras, games, etc.
FIRST STORY
One day while "shadowing" a coworker, he and I had this wonderful exchange:
HIM: "There's something wrong with the laptops. They keep going into standby mode."
ME: "Why don't we change monitor power settings?"
HIM: "No, that's just a band-aid solution."
ME: "So what can we do?"
HIM: "Not a whole lot. There's a flaw on the motherboards."
ME: "Every single laptop? I can't imagine they all have the same hardware."
HIM: "It doesn't matter. It can't be fixed."
ME:
"Okay... so if there's a flaw on every single motherboard and the
problem can't be fixed, why are we selling defective computers?"
He then had that blank deer-in-headlights expression on his face and told me to check the router aisle.
SECOND STORY
Once
again, I was shadowing another coworker and she told me to go check the
router aisle. I think the IPG department is obsessed with routers.
Anyway...
I went to that aisle and after a moment or two, another coworker came
up to me. He seemed incredibly angry that I wasn't following my
assigned coworker and began to berate me.
I quickly informed
him that I was told (by her) to go elsewhere. He said he didn't care
what I was told and that I am to strictly follow and obey. I was a
little confused since I listened to her instructions (and obeyed), but
if she told me to check another section, how am I to follow and obey?
THIRD STORY
That
guy from the first story was a real slimeball. He consistently lied to
customers. For instance... one time he told a customer that without a
firewall or virus scanner (both of which he was attempting to sell),
that you WILL get a virus within three seconds of being on the Internet.
I
wanted to say something, but I knew I couldn't. Lying to people --
which I refused to do -- was probably the main reason I couldn't deal
with that store."
| | (Read More... | 5019 bytes more | 1 comment | Score: 5) |
|
Crazy, delusional, angry customer
| Posted by Ramokk on Sunday, June 07 @ 07:51:13 EDT (414 reads)
Anonymous writes "I work at Home Depot right now, but before that I worked at Jo-Ann fabrics. I have to say some of the worst customers I've ever encountered have been there. The worst of all these was about a year into working there. A woman and her 4 kids came into the store, all wearing weird wicker hats with little things glued and pinned to them. It was odd but not the worst thing I had seen. So I went about my business and when it got slow I started to put go-backs away and saw a couple of the kids on the floor where the beads are with a good amount on the floor and several drawers pulled out onto the floor too.
I sighed in frustration cause almost daily a few kids would trash an area and I'd have to clean it up. So I calmly walked over and in my best kindergarten teacher impression told the kids "make sure you clean up when your finished" smiled and walked past them. I had a bunch of go-back right there so I hovered in the area and remembered something that would make cleaning easier. So I channeled my super-sweet calm voice again and told them "there are numbers on the drawers to make it easier" smiled again and walked away from them.
I got called to the register shortly after that and as I was checking out people the mom of the kids came storming up to me and in a loud angry voice yelled "What's your name?!" I told her (leaving out my last name). And the conversation went something like this:
Her: I'm reporting you to corporate!!
Me: Um (I wasn't sure what to say since at this point I had no idea why she was mad)
Her: You had no right to yell at my children!! I have GOOD kids!
Me: I didn't yell at them.
Her: (cutting me off) Yes you did! You yelled at them! And you pulled my daughters!
Me: No..I didn't! (This got me pissed, it's one thing for kids to exadurate facts to their parents but this was a flat out LIE!)
Her: Yes you did! You pulled her hair!
Me: No, I didn't! and if I did it was an accident! If she had said something I would have apologized. (mind you, her daughter was one of those kids who had never cut her hair since birth so it was to the freakin floor!)
Her: Well, you got it caught on something! (yeah...right.)
Me: Well again, I would have apologized had she told me. (I wanted to say, she probably stepped on her own freaking hair! But I knew better)
Needless to say this lady wasn't letting up. She ended up accusing my whole town of being rude and two other employees too. Our manager gave her 50% of a ton of beads that the crazy lady had said were displayed as on sale, even though when I went to check it was for something completely different. That lady had issues and I'm sure her kids did too. They seem like the messed up families you see on wife swap.
The whole incident kept me angry for over a week. It still makes me angry and now I'm worried to tell kids anything, even when they're doing something really bad. One of the worst customers I've ever had!"
| | (Read More... | 2 comments | Score: 5) |
|
OCD Customer from Hell
| Posted by Ramokk on Thursday, June 04 @ 08:00:56 EDT (511 reads)
Anonymous writes "This lady came into my store who is OCD and always annoys the crap out of everyone. She wants you to double bag everything, even bubble wrap as if a bag of bubble wrap would break, and you cant touch anything that has to relate to her animals because, apaprently, we have germs.
One day she brought up cupcake holders. To make conversation, I asked her how this related to her birds. She told me she puts bird food in them and then went on to remind me, once again for the millionth time, that I had germs and not to to touch them. "I dont want my birds to be infected with your germs." As if she had no germs. She brought up two sets of cupcake holders. One set to scan and leave in the store, the other set to go into her bag by the placing of her hands. I'd scan them and then she would put them in her bag. I asked her where she got the cupcake holders out of curiousity (I had never seen them before) and her response was "I dont care. You find out. Its your job to put them away." Then she proceeded to snap at me again about double bagging shit that didnt need to be double bagged. My response was "I hope a cat eats your birds" and I walked away. "
| | (Read More... | 5 comments | Score: 4) |
|
| |
| Today's Big Story | | There isn't a Biggest Story for Today, yet. |
|
| Forums | |
|
|
