I work at the customer service desk and one day after helping a cashier, I come back to the desk to find a coworker, who works in the dairy department talking to a customer at the desk. All I hear was "ma'am I promise you it's down aisle 8." and the customer replying "I don't believe you."

I ask him what's going on to try and help the situation. He tells me that this customer had asked him where the ronzoni pasta was but he misunderstood her and thought she said pasta roni. Obviously they're in different aisles so she went to the wrong one. So I then tell her the correct aisle and apologize for the inconvenience. She tells me she isn't going all the way there. So my co worker tells her there's a display behind her, all of maybe 10 to 20 feet away. She she does not believe him. She didn't even turn around to look.

She then asks me the stores phone number. I tell her. She whips out her phone and dials. Mind you, her phone is on speaker. Then the store phone, which is right in front of us starts ringing. Co worker and I look at each other, and he hands me the phone. I answer. I hear my voice on her phone. I'm thinking, is this really happening right now? So I do the standard greeting and she then tells me she has a question about a product we sell. So i say okay, what's that. She asks me what aisle ronzoni pasta is down. I tell her aisle 8. She thanks me and hangs up. The whole time she was looking at her phone and I was looking straight at her. She thanked me and left. Laughter ensued after and that story is known throughout the whole store.

I greet them, I try to find them deals/coupons and send them on their way with as few bags as possible without cross-contamination of items. The one thing that pisses me off, though, is shoplifters. When I find them I don't exactly turn rude, but I'm not exactly going the extra mile to be polite anymore and the following story is why,

There was this one obviously homeless couple who would come in the store. They wouldn't buy much, and when they did they would pay with nasty looking coins. We suspected them of stealing, but had no evidence, though each time they entered the store we tried to keep an eye on them. Eventually, they were caught red-handed. The woman had stuffed a cheap bra into her sweater and attempted to leave the store, only for the sensor to go off and begin sounding. The noise scared her and she paused just outside of the doorway. Now, she could've actually ran away w/ the item, but I'm guessing she isn't the brightest bulb. Instead she stepped back into the store, pulled the bra out and threw it at me shouting ''I don't want it, I changed my mind.''

Technically, this is not retail, but we have had postings from people in food service, and anyone in retail can relate to the situation.

If you're one of the dozen or so people who missed this story:

http://www.cnn.com/2010/TRAVEL/08/10/new.york.escape.chute.opened/index.html?hpt=C1

Around 4PM today I had a lady absolutely chew me out and filet my soul because she thought her husband was overcharged when he said he WANTED us to do several things to his car.  This gave me a headache.