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I call the shots!
| Posted by Ramokk on Thursday, April 22 @ 16:42:18 EDT (545 reads)
Anonymous writes "I own a jewelry/gift shop in a mall. I am very strict about my policies. I do not allow food or drinks in my store. and children must be attended at all times. I will not allow customers to bully my employees, and find it deplorable for any owner/manager who does allow it. We give merchandise credits or exchanges only. The way I look at it. You are a quest in my store and you should always respect that. My self, and my employees will return the courtesy. We offer beautiful merchandise and hope that you love it. If not, than that is too bad. For the most part our customers are very respectful and enjoy coming in the store even just to chat. I can't please everyone. I'm sure I've ticked off a few people who I don't let walk around the store with gigantic spillable beverages. Come back when you cool off, or finish that drink, whichever, or not at all, your choice. I love my store and I feel safe in saying my employees are happy. Most customers are nice and understand the policies do to the nature of the store. We often carry One-of-a Kind items. If one were to be ruined by a careless person that would be the end of it. For the most part I like retail. Of course I'm the boss and call the shots. It wasn't always that way. I feel for employees that have to put up with abuse because they have no control. Been there."
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Courtesy Is Awesome
| Posted by Alucard on Wednesday, February 03 @ 20:28:27 EST (691 reads)
Anonymous writes "Unlike many horror stories most Courtesy Clerks bitch about, I love my job. I think I got lucky with my store, because I'm sure it could be a lot worse. So I'm pretty new at Albertsons, 3 months, passed my 60-day probation period (which means I go from a white polo to a blue polo, that's it) with flying colors. Being new and over 18, they have me closing a lot, which isn't even that bad, the latest closing shift ends at 10, and when I start my closing job, checkers don't call for bagging. I spruce up the employee bathrooms, clean the breakroom, and organize the bottle room and I'm done. Piece of cake, but I do a good job, and my store is really nice and new, the only Albertsons I would want to work at. Frequently, the GM managers will ask if I want to stay and do grocery for a few more hours, to help me make more money.
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I'm back....
| Posted by Alucard on Tuesday, January 19 @ 22:46:40 EST (582 reads)
LPHardcore writes "I'm back.
For those of you who may or may not remember, I'm the LP side of retail sucks lol.
I took a sabbatical to deal with some personal issues that came up suddenly but I'm back.
Bright side is...I got fired from Gap. I know some people wonder why I call that a bright side of anything, but getting fired from Gap meant I got picked up by Nordstrom.
And, let me tell you, there's a world of difference. These guys seem to actually CARE about their employees. I've been there a month and already grabbed 3 internals, 7 externals, and my regional LP manager and Investigations director really want to meet me and talk future.
So I found it to be a bright side.
Least at Nordstrom they won't fire you for hurting a customer's feelings."
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USE Retail, don't let Retail USE you...
| Posted by Ramokk on Thursday, November 12 @ 05:44:16 EST (675 reads)
7777777 writes "I've worked on and off in retail over the past 5 years. I've been everything from a sales associate to an assistant store manager at several different stores.
I have developed a pattern that works very well for me.
I often work in retail for about 8 month periods of time where I save money, buy things with my discount, do a GREAT job, and then I QUIT right before the holidays start, usually around October of each year. I will just walk in one day and say "I'm sorry but I have to give my 2 weeks notice". They will try to talk me out of it but I just say I have family issues with my wife and she wants me to quit. (this is my secret technique, it may not work for you) Then, with a smile on my face, I take November - January off, then in February I go out and find a NEW retail job for the next year, often with a HIGHER position than my previous job because I simply say I'm looking to start the new year with a "Better position" than my previous job and I'm looking for a new challenge, etc, etc.
Doing this also saves you money in TAXES because your overall yearly income is LOWER than if you worked year round.
"
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PRICED AS MARKED!! Even for Us?
| Posted by Alucard on Sunday, August 09 @ 23:36:33 EDT (632 reads)
picthis writes "Sometimes it's okay to be in a store all day...
Today we marked down a whole bunch of items that will no longer be carried by the new co. (note to self...remember to purge yourself of corp. buyouts) Any's... Although customers should never see nor be made aware that, YES employees are entitled to the markdown items too. It can be a good score day. If, you have to work a shift when every dept. is clearing out the old to bring in the new.
Only one "cust"s. suck" moment today. And maybe it doesn't truly qualify because she didn't really bitch. Just tried to get a further mark down on an already ridiculously cheap price. Like it's a flea market or garage sale. lol
"it's marked $3, I'll give you $1.50" Please lady! Take the Brand name universal remote for 3 bucks and be happy!
"
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Revenge!
| Posted by Ramokk on Monday, June 29 @ 06:23:43 EDT (865 reads)
emilyyy writes "In the kids clothing section at my store, there are six tables that give everyone massive amounts of grief: the Okie Dokie tables. For those not familiar, Okie Dokie is a cheap line of infant and toddler-sized clothing that is meant to be neatly folded on these shelved tables.
No customer is capable of refolding the clothing or even putting it near the correct spot, so, without fail, every day is spent folding and refolding Okie Dokie. Since most of it is on clearance now, customers find it necessary to throw it on the floor, unfold four of the exact same thing, and shove balls of shirts onto the table.
Yesterday, I had just gotten done with ALL the Okie Dokie tables. They looked awesome, and I hoped nobody would mess with them too severely until we closed. Less than thirty seconds later, some hippo of a woman comes through and starts messing up the piles. I silently cursed her.
About a half hour later, I see the aforementioned hippo leaving into the mall with a group of people. Right after her, I see two of our undercover LP people running out after them. The hippo is apprehended, and for the next few minutes, a parade of mall cops and LP staff is seen following this woman back to the office of the store. Apparently she had been stealing kids' clothes.
Revenge feels so, so good. "
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A Little Satisfaction From Refunds
| Posted by Alucard on Sunday, April 05 @ 23:43:25 EDT (1076 reads)
Konpaku writes "I work at an off-price retailer (actually it's the largest off-price retail department store) and am sometimes called up from the floor to do returns. Usually, the returns go pretty well as the items are in good condition and they match the style numbers on the receipt the bring. But once in a while, there is always that one customer who is becomes the most beligerent person to deal with and tries to scream their way into getting what they want.
This one lady comes up to my counter and has a couple of items she wants to return. I check the items and the receipt and they match up. Then I check the date on the receipt and see that the purchases were made over 50 days ago. This is key as our policy is that after 30 days, the items may still be returned but the customer is given store credit instead of their cash or credit back. Ususally, we will give some leniency if it is a day or two over 30 days, but over 50 days is immediate store credit.
I let the customer know, "Ma'am, I can only give you store credit for this return."
Soon, the customer starts to fluster. "I can't have store credit! I need my credit back."
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I Did MY Good Deeds for the Day!
| Posted by Alucard on Monday, February 23 @ 22:17:40 EST (1382 reads)
Friday writes "Two awesome stories from one day!
Today started out like any other. Went to work, reconciled yesterday's business, processed payroll, updated some pricing, etc etc etc. Around 3:30 my boss went home (which is right next door). About five minutes after she left, it became obvious from the nonstop door-ringer and the deafening noise out front that the store was BUSY. I decided to see if my co-workers needed any help. The moment I left the office, I noticed two teen boys standing in our tackle aisle, looking verrrrrry suspicious. Neither of them saw me, so I skirted around past the cooler and parked myself at the end of the aisle to watch them. I didn't have to wait long. About 10 seconds later, one of them kneels down and starts stuffing handfuls of lead fishing weights into his pockets like it was candy on Christmas morning. I swooped down on those boys like a vulture on a bloated carcass. Just as he was standing up to look around I tapped him on the shoulder."
| | (Read More... | 3264 bytes more | 2 comments | Score: 3) |
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